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Patient Information

This Practice is subject to the Privacy Act 1998 (Cth) and relevant State Legislation operating in some Stats and Territories of Australia. 

Management of Patient Information

Here at Capstone Medical Centre Bairnsdale all of your health information is strictly confidential. We utilise the latest technology to store health information securely. Each staff member receives training on confidentiality and privacy of health records.

Opening Hours

Monday – Friday   9 am to 6 pm

What we offer

We offer pathology, minor surgical procedures, spirometry, Holter monitor, ECG, pre employment medical, drug & alcohol testing, immunizations, asthma management plans, diabetes care & prevention.

Billing

We are mixed billing clinic. We bulk bill pensioners and children up to the age of 16.

All health Care Card holders receive a $10 discount.

General Practitioners

Dr Fernando – Special interest in Pediatrics

Dr Rashid – Special interest in Chronic Disease Management

 

Test Results

 Due to privacy issues test results cannot be given over the phone. Please contact reception to make an appointment with your doctor to discuss results. Should there be a need to contact you urgently for any abnormal results the doctor will advice the administration staff to contact you to make an urgent appointment.

Demand for GP appointments is high and supply is limited, however our friendly staff are focused on improving your access to seeing a doctor. Requests for same-day appointments will be processed by our reception or nursing staff who will ask you some questions to determine your level of need.

Recalls and reminders

 Phone calls and reminder letters are sent to patients for follow up of results and for care plans.

Telephone calls and emails

As it is not possible to interrupt doctors in between consultations, we request patients to leave a message with the reception staff for all non-urgent matters.  All emails and urgent matters will be attended as soon as possible.

Personal information is stored in a secure electronic format. Your information will only be used for the purpose of providing medical services and for claims and payments, unless otherwise consented to. For more information, please ask our reception staff for a copy of our Privacy Policy.

After hours:

Please contact Bairnsdale Regional Health for all after-hours matters:

Bairnsdale Regional Health Service
122 Day St
Bairnsdale Vic ph. 5150 3333

Home Visits

 This clinic now offers home visits as a supplementary service to our patients. This service is not to be used to provide routine care except in circumstances where you have discussed your requirements with your regular GP. Home visits are performed at the discretion of each doctor. Circumstances where your doctor may consider treating you at home include:

  • You are unable to attend the clinic in person,

  • Being a long-term patient of your doctor,

  • You do not attend other medical centres,

  • Living within a 3km radius of the clinic,

  • It is safe to treat you in your home.

Please speak to your doctor for further information for scheduling appointments for home visits.

Walk in Appointments

We prefer all patients to make prior appointments as this will ensure timely care. But in the event if you are unbale to do so, we will accommodate you as a walk-in. The reception staff will keep you informed on the waiting time when you take a walk-in appointment. Please also note that priority will be given depending on the emergency of the patient.

Patient feedback

We encourage all patients to provide feedback to improve our services. Our suggestion box is located on the bookshelf in the waiting area. We endeavor to resolve all complaints directly, and have complaints forms available at reception. If we are unable to reach a resolution, the relevant Health Complaints Commissioner will be contacted.

Health Complaints Commissioner – 1800 136 066